AbleAisle Privacy Policy
Last updated: 15 October 2026
AbleAisle ("we", "us") is a Shopify app that helps merchants find and fix accessibility issues on their online stores. This policy explains what information the app collects when a merchant installs it, how we use it, and the choices merchants have.
Operator: Martin Walsh, trading as AbleAisle, Newtown Clarke Cottage, Dublin D20 NF86, Ireland. Contact: support@ableaisle.com.
Information we collect
When you install AbleAisle, we receive and store, through the Shopify API:
- Store information: your shop's myshopify domain, store name, store contact email and primary domain.
- Access credentials: the API access token Shopify issues to the app, used to perform the actions you request.
- Catalogue information needed for alt-text fixes: product and collection titles, vendor and product type, image URLs and existing image alt text.
- Scan results: the storefront pages we scanned, the accessibility issues found, and short snippets of the page code where each issue was found.
- Storefront password (optional): if you enter your storefront password so we can scan a password-protected store, we store it encrypted and use it only to load your storefront for scans.
- Billing status: which AbleAisle plan you are on, as reported by Shopify. We do not receive or store payment card details; Shopify handles billing.
We do not collect or store information about your customers. Scans load your public storefront pages the same way an anonymous visitor would; we do not access orders, customer records or checkout data.
How we use information
- To scan your storefront and show you accessibility issues and fix guidance.
- To draft image alt text and, only after you approve it, save it to your products and collections.
- To create or update an accessibility statement page when you ask us to.
- To send you a weekly scan summary email if you are on a paid plan (you can turn this off in Settings or with the link in each email).
- To provide support, keep the service secure and fix problems.
We do not sell your information and we do not use it for advertising.
Service providers
We use the following categories of service providers to run the app. They process information only on our instructions:
- Hosting and database: Fly.io (servers in Frankfurt, Germany) and Neon (Postgres database in Frankfurt, Germany).
- AI image description (only when you use the alt-text tool): product image URLs and titles are sent to OpenAI (OpenAI Ireland Ltd / OpenAI, L.L.C., model gpt-4o-mini via the OpenAI API) to draft alt text. Only the image URL and the product or collection title are sent; no customer data is included. Under OpenAI's API terms, API data is not used to train their models.
- Email delivery: Resend sends weekly summary emails.
Some providers may process data outside your country, including outside the EEA. Where required we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.
Retention and deletion
- When you uninstall the app, we stop scanning and emailing immediately and delete your access token and saved storefront password.
- Shopify sends us a deletion request 48 hours after uninstall; when we receive it we delete all remaining data about your store, including scan results and alt-text suggestions.
- We respond to Shopify's mandatory privacy webhooks (customer data requests, customer redaction and shop redaction). Because we do not store customer data, customer data requests return no data.
Your rights
Depending on where you are located (for example under the GDPR in the EU/EEA and UK, or the CCPA in California), you may have the right to access, correct, delete or export your personal information, or object to its processing. To make a request, email support@ableaisle.com. You can also lodge a complaint with your local data protection authority.
Security
Data is transmitted over HTTPS. Storefront passwords are encrypted at rest. Access to production systems is restricted.
Changes
We will update this page if our practices change and revise the date above.
Contact
support@ableaisle.com